I WANT TO MODIFY OR CANCEL MY ORDER. HOW TO DO IT?
MODIFICATION
If you want to modify your order by replacing a product with one or more products.
Please first:
- check the availability of the replacement product (is it still in stock on the site)?
- check the amount of the replacement product.
If it is more expensive, a payment link will be sent to you to pay the difference.
If the new product is cheaper, we will refund you the difference.
Then, you can either contact us by phone at +33 1 45 86 23 88 or use this email address: with the title: MODIFICATION #ORDER_NUMBER
Please note: if the new total of your order after modification is below the free shipping level, shipping costs will be charged to you.
CANCELLATION
You can cancel all or part of your order on request.
You can either contact us by phone (preferably) at +33 1 45 86 23 88 or use this email address: with the title: CANCELLATION #ORDER_NUMBER.
Warning: If the new total of your order after modification is below the free shipping cost threshold, shipping costs will be charged to you.
WARNING: If your request is urgent (order placed the day before or the same day or pre-order for which the item has just been released), you MUST contact us by phone because of the risk that your order will be shipped very soon.
I WOULD LIKE TO BENEFIT FROM FREE DELIVERY. HOW DO I DO IT?
TAI YOU offers delivery from 100€ of purchases for deliveries to a collection point in mainland France only.
IS IT POSSIBLE TO CHANGE THE DELIVERY ADDRESS BEFORE THE SHIPMENT OF MY ORDER ?
YES it is possible.
If possible, please contact us by phone (+33 1 45 86 23 88) so that we can take note of this change of address immediately.
You can also send an email to with the subject: CHANGE OF ADDRESS #ORDER_NUMBER.
PLEASE NOTE: if your request is urgent (order placed the day before or the same day or pre-order for which the item has just been released), you MUST contact us by phone because of the risk that your order will be shipped very soon.
We hope for your understanding if the change is ultimately not possible due to too short a time frame.
DOES AN ORDER BENEFITTING FROM A PROMOTION CODE ENTITLED TO LOYALTY POINTS?
Orders including a promotion code are, unfortunately, not eligible for loyalty points.
