FAQ

WHAT ARE THE DELIVERY METHODS?

FRANCE

- Colissimo with Signature
- Colissimo Post Office Collection Point (collection time: 10 days from deposit at the post office)
- Colissimo Pickup Relay Collection Point (commerce) (collection time: 10 days from deposit at the collection point)
- Colissimo Pickup Locker Collection Point (collection time: 3 days from deposit at the locker)

OTHER COUNTRIES

- Colissimo with Signature

 

You will receive the tracking number of the package by email and you can find this reference in MY ACCOUNT / MY ORDERS.

PLEASE NOTE: we invite you to pay particular attention to the tracking of your package.

In the event of a return of the package due to an incorrect / incomplete address or failure to collect the package within the allotted time (collection point), you will have to pay new shipping costs for a new shipment or request a refund of the order (shipping costs will not be refunded).